Client Info & FAQs

At Spindrift Massage and Bodywork Therapy, we’re committed to providing a supportive and seamless experience from start to finish. Below you’ll find our current massage therapy policies and procedures, including information on prepayment, intake forms, cancellations, and late arrivals. We encourage all clients to review this information before their session to ensure the best possible care.

Licensed massage therapist providing a personalized back massage in a serene Outer Banks treatment room with coastal decor.
Outer Banks massage therapy session with a client receiving a calming neck and shoulder massage in a peaceful, coastal-inspired setting.
Reflexology foot massage in an Outer Banks spa setting with a detox chart, massage cream, and calming coastal elements.

Policies & Procedures

Policy Details
Prepayment To secure your appointment, prepayment is required for new clients. This ensures your time slot is reserved and allows us to prepare for your session effectively.
Intake Form & Waiver After booking confirmation, you'll receive an intake form via email to complete online. If it's not completed in advance, paper copies are available in the office and must be signed before the session begins.
Refunds Cancellations made at least 24 hours before your scheduled appointment are eligible for a refund, minus any processing fees incurred.
Cancellation Policy We uphold a strict 24-hour cancellation policy. In case of emergencies or illness, it's recommended to find someone to take your appointment to avoid charges.
Late Arrivals If you arrive late, your session will still end at the scheduled time to accommodate the next client. The full session fee will apply. Please arrive on time to receive the full benefit of your session.

Frequently Asked Questions

Question Answer
What should I expect during my massage therapy visit? Before we begin, we’ll review your intake form and discuss your goals and concerns. You’ll have privacy to undress to your comfort level and will be fully covered with a sheet and blanket. The space is designed to be calm and supportive so your body can begin its natural healing process.
Do I need to shower before my massage? While not required, arriving clean is appreciated. Please avoid heavy fragrances or lotions that may interfere with the massage products used.
What should I wear during the massage? Undress to your comfort level. You will be professionally draped at all times, with only the area being worked on uncovered during your session.
Can I talk during my session? Yes — you’re welcome to talk or stay quiet, depending on your preference. Always speak up if you'd like to adjust pressure or need anything during your session.
Is it okay if I fall asleep during the massage? Absolutely. Falling asleep is common and a sign your body is releasing stress and tension.
What if I feel self-conscious about my body? This is a safe and judgment-free space. Your comfort and privacy are always respected, and I’m happy to accommodate any concerns you may have.
Do you offer couples massages? No, I work solo and do not have space to accommodate two tables. Each session is one-on-one.
How often should I get a massage? It depends on your needs. Monthly is ideal for general wellness, while chronic pain or stress may benefit from more frequent sessions.
What are the benefits of regular massage therapy? Massage supports reduced muscle tension, better circulation, improved flexibility, decreased stress, and overall mind-body wellness.
Are there any conditions where massage isn't recommended? Yes. Certain conditions like fever, infection, deep vein thrombosis, or severe osteoporosis may be contraindicated. Always consult your doctor and inform your therapist of any health concerns.